I think all of us have found ourselves in a place where we scratch our head and wonder just how we came to be in such a sad state of affairs. I know I have, and the thing I’ve learned is that it’s nearly always the result of extraordinarily bad decisions.
I bet bankruptcy court was one of those places for you. At least, it should have been.
If I may be so bold, let me give you a few ideas as to why you found yourself there.
It all centers around one word: competence. The dictionary defines that word as “the ability to do something successfully or efficiently.”
I figured I’d better explain it since you don’t really seem to have any experience with the concept.
The lights on my cable modem shouldn’t be flashing, but that’s what happens when it’s not connecting to the Internet. This would be the third such service interruption over the course of one day.
Hey, I understand that these types of issues happen. But once a week for a month? And three times just today? Not acceptable.
I can be understanding when bad things happen, but when I call up to report a problem (and attain resolution), don’t jerk me around. Especially don’t jerk me around in an accent that is barely understandable.
Don’t jump to some sort of lame explanation about my router being at fault — it isn’t.
Also, don’t give me goofy solutions about flipping my ethernet cable between the router and modem. It won’t work and we both know it.
And while we’re on the subject of the less-than-optimal service call, don’t upset me further with the upsell for cable TV or phone service. It ain’t happening.
And let’s get that billing right, too. Double charging me and then totally dragging your feet to refund my money… not cool.
It’s time for us to part ways. For good. Sorry to say it, and I wish you well. I really do.
Matt Gordon
-Former Employee
-Soon To Be Former Customer
I think all of us have found ourselves in a place where we scratch our head and wonder just how we arrived at such a sad state of affairs. I know I have, and the thing I’ve learned is that it’s nearly always the result of extraordinarily bad decisions.
I bet bankruptcy court was one of those places for you. At least, it should have been.
If I may be so bold, let me give you a few ideas as to why you found yourself there.
It all centers around one word: competence. The dictionary defines that word as “the ability to do something successfully or efficiently.”
I figured I’d better explain it since you don’t really seem to have any experience with the concept.
The lights on my cable modem shouldn’t be flashing, but that’s what happens when it’s not connecting to the Internet. This would be the third such service interruption over the course of one day.
Hey, I understand that these types of issues happen. But once a week for a month? And three times in just day? Not acceptable.
I can be understanding when bad things happen, but when I call up to report a problem (and attain resolution), don’t jerk me around. Especially don’t jerk me around in an accent that is barely understandable.
Don’t jump to some sort of lame explanation about my router being at fault — it isn’t.
Also, don’t give me goofy solutions about flipping around my ethernet cable between the router and modem. It won’t work and we both know it.
And while we’re on the subject of the less-than-optimal service call, don’t upset me further with the upsell for cable TV or phone service. It ain’t happening.
And let’s get that billing right, too. Double charging me and then totally dragging your feet to refund my money… not cool.
It will soon be time for us to part ways. For good. Sorry to say it, and I wish you well. I really do.
Matt Gordon
-Former Employee
-Soon To Be Former Customer
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